Terms and Conditions

Website Monitoring, recording of your calls, emails, text messages or other communications may take place when required in accordance with the law, and in particular for hnhinteriors.lk business purposes, such as for quality control and training, to prevent unauthorized use of hnhinteriors.lk telecommunication systems and to ensure effective systems operation and in order to prevent or detect crime.

Product/Service Termination
hnhinteriors.lk may elect to suspend, vary or terminate the Services and the Sites at any time without prior notice for repair or maintenance work or in order to upgrade or update the Sites and the Services or for any other reason whatsoever.

hnhinteriors.lk may elect to terminate the Services or your access to the Sites forthwith on breach of any of these Terms and Conditions by you, including, without limitation, or if hnhinteriors.lk ceases to offer the Sites and the Services to its customers for any reason whatsoever.

Pricing
The list price displayed for products on our website may or may not represent the latest price listed on the product itself. With respect to items sold through the Site, we cannot confirm the price of an item until you have ordered. Despite our best efforts, a small number of the items in our catalog may be incorrectly priced. If an item’s actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation.

Unavailability of Product / Product Out of Stock
Inventory of all products advertised on hnhinteriors.lk is not always in stock at the back-end. If the customer has ordered an out of stock product/s by paying via payment gateway or bank transfer, the customer acknowledges and agrees that the only remedy available for the unavailability of a product is the refund of the money paid.
When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail/SMS is the acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, when we have confirmed the product is in stock and is ready to be delivered.

Payments
We accept Cash on Delivery for Colombo 1-15 and selected suburbs.
We accept payments via Bank Transfer.
We accept payments via Visa and MasterCard.
All transactions made via Visa and MasterCard will include a 2.5% Handling Fee from the cart total.

COD (Cash on Delivery; pay cash when product/s is/are delivered to you)
All orders are subject to confirmation from hnhinteriors.lk. A staff member will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation.

Delivery of Products
Orders delivered beyond Colombo 1-15 and selected suburbs will be delivered through a third party courier company. Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept, we consider that the product was in good condition and returns/ refund requests will not be accepted by hnhinteriors.lk. Delivery time is generally 2 to 7 business days, however, times could vary depending on the courier partners. Further, hnhinteriors.lk cannot be held liable for any delays by the courier companies.

Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery.
hnhinteriors.lk will not be liable for goods that are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
Please pick up products ordered under the ‘Store Pick Up’ option within 1 week from the specified product available date for pick up.
hnhinteriors.lk will not bear responsibility for the condition of the products which are not collected within 1 week, and hnhinteriors.lk reserves the right to dispose of the product/s if not collected within one month.

Returns
Thank you for your purchase. We hope you are happy with your purchase. Refunds for change of mind will not be accepted. However, if you find any malfunction or faults with your purchased product, you may return it to us for an exchange. Please see below for more information on our return policy.

Return Process

To return an item, please email customer service at info@hnhinteriors.lk or contact:+94 75 530 7326. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from hnhinteriors.lk, and mail your return to the following address:

Home & Harmony Interiors
14/5, Waidya Road, Dehiwala
Colombo, Western Province. 10350

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

Refunds & Exchanges
Refunds for change of mind will not be accepted.

Products/ services under daily deals/weekly deals are limited time and limited stock promotions that once ordered and paid are non-refundable. The voucher issues when you purchase the product/ service must be utilized (redeemed) during the validity period of the voucher. hnhinteriors.lk is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.

Refunds are only acceptable when the product is out of stock. All refunds are processed within 2-14 working days by hnhinteriors.lk processing times are shown in the table below. Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which hnhinteriors.lk cannot be held liable.

Product Descriptions/Images/Specifications
hnhinteriors.lk attempts to be as accurate as possible. However, hnhinteriors.lk does not warrant that product description or other content of any product/ service is accurate, complete, reliable, current, or error-free. If a product/ service offered by hnhinteriors.lk is not as described, you may immediately contact our customer support at [email] or call us on our hotline, and hnhinteriors.lk at its’ discretion shall provide you with a replacement/ alternative product for the same value or provide you with a refund.

Contact Us
If you have any questions about this Privacy Policy, please contact us:

By email: info@hnhinteriors.lk
By visiting this page on our website: https://hnhinteriors.lk
By phone number: +94 75 530 7326